General Terms and Conditions of Sale

DEFINITION OF THE PARTS

Between the Lorcos Company,
Lorraine Cosmétique, 59 Boulevard Georges Pompidou, 54300 Lunéville
with a share capital of €,
registered with the Trade and Companies Register of ,
under the SIRET number, ,
represented by
in the capacity of, ,
duly authorized for the purposes hereof.
The company can be contacted by email by clicking on the contact form accessible via the website's homepage.
Hereinafter referred to as the «Seller» or the «Company».
On the one hand,
And the natural or legal person purchasing products or services from the company,
Hereinafter referred to as "the Buyer" or "the Client"«
On the other hand,

PREAMBLE

The Seller publishes products and services marketed through its website (https://hostlorcos.edservices.fr). The list and description of the goods and services offered by the Company can be viewed on the aforementioned website and its sales pages.

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Sale define the rights and obligations of the parties within the framework of the online sale of Products and Services offered by the Seller.

ARTICLE 2 – GENERAL PROVISIONS

These General Terms and Conditions of Sale (GTC) apply to all sales of Products or Services made through the Company's website and form an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The applicable GTC are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC are available on the Company's website at the following address: https://hostlorcos.edservices.fr/en/cgv/. The Company also ensures that their acceptance is clear and unconditional at the time of purchase. The Customer declares having read all of these General Terms and Conditions of Sale, and where applicable, the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The Client acknowledges having received the necessary advice and information to ensure the suitability of the offer to their needs. The Client declares that they are legally capable of entering into a contract under French law or are duly authorized to represent the natural or legal person on whose behalf they are acting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

ARTICLE 3 – PRICE

The prices of products sold through the websites are indicated in Euros excluding taxes and are clearly specified on the product description pages. They are also indicated in Euros including all taxes (VAT + any other applicable taxes) on the order page, but excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories (DOM-TOM), the price is automatically calculated excluding taxes on the invoice. Customs duties, other local taxes, import duties, or state taxes may be applicable in certain cases. These duties and amounts are not the responsibility of the Seller. They are the responsibility of the buyer (declarations, payment to the relevant authorities, etc.). The Seller therefore advises the buyer to inquire about these matters with the relevant local authorities. The Company reserves the right to modify its prices at any time for future orders. Telecommunication costs necessary to access the Company's websites are the responsibility of the Customer. Delivery costs, if applicable, are also the Customer's responsibility.

ARTICLE 4 – ONLINE CONTRACT CONCLUSION

The Customer must follow a series of steps specific to each Product or Service offered for sale by the Seller in order to place an order. However, the steps described below are standard: – Information on the essential characteristics of the Product; – Selection of the Product, and where applicable, its options, and provision of the Customer's essential information (identification, address, etc.); – Acceptance of these General Terms and Conditions of Sale; – Verification of the order details and, where applicable, correction of any errors; – Following the payment instructions and payment for the products; – Delivery of the products. The Customer will then receive email confirmation of payment for the order, as well as an order acknowledgment confirming the order. They will also receive a PDF copy of these General Terms and Conditions of Sale. For products to be delivered, delivery will be made to the address provided by the Customer. For the proper execution of the order, the Customer agrees to provide accurate identification information. The Seller reserves the right to refuse the order, for example, for any unusual request, any order placed in bad faith, or for any other legitimate reason.

ARTICLE 5 – PRODUCTS AND SERVICES

The essential characteristics of the goods and services, and their respective prices, are made available to the buyer on the company's website. The customer acknowledges having received details of the delivery charges, as well as the terms of payment, delivery, and contract performance. The Seller undertakes to fulfill the Customer's order only within the limits of available stock. If the item is unavailable, the Seller will inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is summarized and confirmed when the order is validated. The parties agree that illustrations or photos of the products offered for sale are not contractually binding. The validity period of the product offers and their prices is specified on the product sales pages, as is the minimum duration of any contracts offered for the continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted solely to the individual who placed the order (or the individual whose email address was provided). In accordance with legal provisions regarding conformity and latent defects, the Seller will refund or exchange defective products or products that do not match the order. Refunds can be requested by contacting the Seller via email or regular mail.

ARTICLE 6 – RETENTION OF TITLE CLAUSE

The products remain the property of the Company until full payment of the price.

ARTICLE 7 – DELIVERY TERMS

Products are delivered to the delivery address provided during the order process, within the stated timeframe. This timeframe does not include order preparation time. When a customer orders multiple products simultaneously, these may have different delivery times and be shipped using different methods. The seller provides a telephone contact number (local call rates apply from a landline) in the order confirmation email to facilitate order tracking. The seller reminds the customer that the risk of loss or damage to the products is transferred to the customer upon physical receipt of the goods.

ARTICLE 8 – AVAILABILITY AND PRESENTATION

Orders will be processed subject to our available stock or subject to stock availability from our suppliers.

ARTICLE 9 – PAYMENT

Payment is due immediately upon ordering, including for pre-ordered products. The Customer may pay by credit card or bank check. Secure online payment by credit card is processed by our payment provider. The information transmitted is encrypted using state-of-the-art technology and cannot be read during transmission over the network. Once the Customer has made the payment, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their bank details during the sale, the Customer authorizes the Seller to debit their card for the amount corresponding to the price indicated. The Customer confirms that they are the legal cardholder and are legally entitled to use it. In the event of an error or if the card cannot be debited, the sale is automatically terminated and the order canceled.

ARTICLE 10 – WITHDRAWAL PERIOD

In accordance with Article L. 121-20 of the French Consumer Code, "the consumer has a period of fourteen clear days to exercise their right of withdrawal without having to give reasons or pay penalties, with the exception, where applicable, of return shipping costs." "The period mentioned in the preceding paragraph runs from the date of receipt for goods or from the date of acceptance of the offer for services." The right of withdrawal can be exercised by contacting the Company by email or telephone. If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the initial shipping costs will be refunded; return shipping costs remain the responsibility of the Customer. Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; they should, if possible, be accompanied by a copy of the proof of purchase.

ARTICLE 11 – GUARANTEES

In accordance with the law, the Seller provides two guarantees: conformity and against hidden defects in the products. The Seller will refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. Refund requests must be made by contacting the Seller by email or regular mail. The Seller reminds the consumer that they: – have a period of 2 years from the delivery of the goods to take action against the Seller; – may choose between replacement and repair of the goods, subject to the conditions stipulated in the aforementioned provisions; – are not required to provide proof of the existence of the defect in conformity of the goods during the six months following delivery. – that, except for second-hand goods, this period will be extended to 24 months from March 18, 2016 – that the consumer can also invoke the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the termination of the sale or a reduction of the sale price (provisions of Article 1644 of the Civil Code).

ARTICLE 12 – COMPLAINTS

If necessary, the Buyer may submit any complaint by contacting the company by email or by regular mail.

ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS

Trademarks, domain names, products, software, images, videos, texts, or more generally, any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these Terms and Conditions. Any reproduction, in whole or in part, modification, or use of these assets for any reason whatsoever is strictly prohibited.

ARTICLE 14 – FORCE MAJEURE

The seller's obligations under this agreement shall be suspended in the event of a fortuitous event or force majeure that prevents their performance. The seller shall notify the customer of such an event as soon as possible.

ARTICLE 15 – NULLITY AND MODIFICATION OF THE CONTRACT

If any provision of this contract is held to be invalid, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect between the parties. Any contractual modification shall be valid only after a written agreement signed by both parties.

ARTICLE 16 – GDPR AND PROTECTION OF PERSONAL DATA

In accordance with European regulations on the protection of personal data, you have the right to access, modify, object to, and rectify your personal data. By agreeing to these terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract.

ARTICLE 17 – APPLICABLE LAW

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions covered herein, shall be subject to French law.